Tenant Portal

Manage your stay at Tellanto. Here you can change your contract date, file complaints, request repairs and more.

Contact

Tellanto is there for you every step along the way. Don’t hesitate to contact us whenever you could use a hand of a friend. Please follow the instructions below:

For general contact: [email protected]`
+573044840361

Any financial matters: [email protected]

 

Payment Portal

The payment portal can be used to transfer the rent. The portal currently supports Mastercard, American Express, Visa, PayPal, Bancontact, Sofort, and Ideal.

At the beginning of the month, you will receive an invoice in your email with the amount due.

Repairs

This form can be used to notify Tellanto about any issues about the property. In case something breaks or has stopped working, please notify Tellanto as soon as possible. We will do our best to fix it within a few days.

 

Event Tickets!

Get your tickets for the Tellanto events now you can. To enhance your stay we organize several events throughout the semester to add a bit of culture, language, dance, and of course also alcohol to your stay at Tellanto.

We’ve done salsa classes, finca weekends, welcome parties, fruit market, cocktail party and many more!

 

Amenities

For the most comfortable stay at Tellanto, there are additional amenities that you can buy or rent from Tellanto. This can be done before your arrival or during your stay.

Amenities include a bike, room cleaning, towels, a projector or a fridge in your room, and more.

 

Complaints

This form can be used anonymously to inform Tellanto about any complaints you might have. Please let us know what we can do to improve your experience at Tellanto.

This could be about the property, roommates, Tellanto’s personnel, communication, etc.

Keep in mind what is in Tellanto’s control and what isn’t.

 

Check-In

Welcome on board! To make sure we have all your details, in this form you can upload your signed contract, provide contact details, emergency contact and more.

Keep in mind that only with the deposit your reservation will be complete. After filling out this form, head over to the payment portal linked to at the end of the form.
 

Inventory check

This form will be used between you and Tellanto to mutually agree of the items included in the room and the conditions these are in. You will automatically receive a copy of the form.

We will use the move-in checklist during the move-out to determine if any of the tenant’s deposit will be retained for cleaning or repairs.

 

Extend contract

Great to hear you would like to stay longer at Tellanto. This form can be used to inform us about the specific date you would like to change it to, but also in what house and room in case you would like to move in to.

After receiving the information, we’ll review the availability and let you know within a few days.

 

Terminate Contract

This form can be used to announce an early departure. Keep in mind the contract you signed if it’s possible to terminate the agreement.

We aim to keep everyone as happy as possible and we are always open for any feedback to make your stay at Tellanto better. Let us know about your concerns before you officially terminate the contract. 

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