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Company Information
Colombia, Costa Rica, Mexico, Panama

In all larger cities

Business, Communication, Hospitality, HR, Marketing
101-1000 employees

Enjoy discovering inspiring places in the world with Selina. Explore the mesmerizing beach, jungle and urban centers while meeting people from all over the planet. Get insight into the local culture through our specially curated content and programming. Our internships can be at the accommodation or at one of the headquarters.

Front Office Intern

The front office is the face of the company, the image. Are you representative and friendly?

Most of your responsibilities are (but not limited to):
- Providing a friendly, welcoming and efficient service to all
guests, in line with our vision and values on customer
satisfaction
- To undertake front of house duties, including meeting, greeting
and attending to the needs of guests, to ensure a superb
customer service experience.
- To assist in dealing with customer complaints in an effective and
courteous manner, providing or seeking solutions as quickly as
possible.
- To assist in keeping the hotel reception area clean and tidy at all
times.
To undertake general office duties, including correspondence,
emails, filing and switchboard, to ensure the smooth running of
the reception area.
- To undertake all training as required (eg, first aid, health and
safety, customer service).
- To undertake any other ad-hoc duties (bar and restaurant work)
relevant to the post, as and when required.
- To administer the general petty cash system and float in an
accurate manner.
- Comply with all food and beverage regulations.
- Offering all Selina services such as tours, shuttle buses and
rentals to customers

- Customer service skills
- Fast learner
- Previous experience with dealing with clients
- Ability to work under pressure
- Ability in solving problems
- English and Spanish languages required

➔ Accommodation in dorms/staff accommodations at the Selina location for the duration of the internship.
➔ Full free breakfast included everyday (exceptions may apply).
➔ Three free nights at any Selina’s hotel location around the world (in dorms).
➔ 30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during internship program.
➔ Certificate of completion of the internship.
➔ 20% discount in Selina’s F&B during internship.
➔ Free access to a variety of culture activities.*
➔ Free access to wellness activities.*
➔ Possibility to lead and implement an academic project.
➔ Free access to online Selina training opportunities.*
*subject to availability and with the approval of his/her supervisor.

Spanish basic, English advanced
Yes
Free accommodation + meals
4-6 Months
Management Intern

The management intern is organized and a good planner. This internship is at the beautiful accommodation.

You are a multi-task, resourceful, imaginative, curious citizen of the
world who enjoys challenges, fast pace, moving around and learning
something new every day. Change is your ally and creativity your best
friend.
Most of your responsibilities are (but not limited to):
● Serve as the right hand of Location Manager and Operation’s
Manager
● Making sure location stands in one with the company goals and
branding
● Support on supervising all staff schedules
● Support on managing budgets
● Assist planning work schedules for individuals and teams
● Meeting and greeting customers
● Supervising supplies, renovations and furnishings
● Assist with dealing with contractors and suppliers when
necessary
● Support on handling customer complaints and queries
● Ensuring compliance with health and safety legislation and
licensing laws
● Ensuring security is effective
● Support inspections of property and services
● Ensure all professionals in F&B are following the protocol
● Support on supervising F&B areas
● Assisting on the training for F&B employees if necessary
● Supporting the delivery of weekly orders for F&B department
● Making sure that waste protocol is being done
● Assisting on following Daily / Weekly/ Monthly task lists for all
department.
● Making sure that all maintenance protocols of F&B areas are
being followed.
● Assisting on following opening/shift change/ closing checklist
and protocol for all F&B departments.
● Undertake all training as required.

Customer service skills
● Fast learner
● Previous experience with dealing with clients
● Ability to work under pressure
● Ability in solving problems
● English and Spanish languages are required

➔ Accommodation in dorms/staff accommodations at the Selina location for the duration of the internship.
➔ Full free breakfast included everyday (exceptions may apply).
➔ Three free nights at any Selina’s hotel location around the world (in dorms).
➔ 30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during internship program.
➔ Certificate of completion of the internship.
➔ 20% discount in Selina’s F&B during internship.
➔ Free access to a variety of culture activities.*
➔ Free access to wellness activities.*
➔ Possibility to lead and implement an academic project.
➔ Free access to online Selina training opportunities.*
*subject to availability and with the approval of his/her supervisor.

Spanish basic, English advanced
4-6 Months
Marketing & Events Intern

The marketing & events intern makes the stay of the guest even more exciting and memorable. This internship is at the beautiful accommodation.

Most of your responsibilities are (but not limited to):
- You will be the Brand guardian in locations. Ensure all the branding
materials are in good conditions and manage stock (menus, flyers, tvs,
signs, promotion materials at rooms,etc.). In this position you will be on
charge of printing, paying and delivering all promotional materials, as
well as reporting expenses to Country office.
- Promote interactions between guests and Selina´s Social Media.
- Welcome and attend influencers and VIP´s at the location.
- Provide audiovisual content to headquarters office. Including material
from events, activities, tours, parties, restaurant, bar, etc.
- Assist PR and Selina Gives Back Volunteer initiatives on the location.
- Manage local surveys with customers, community, employees and third
parties.
- Represent Selina in the local community in a professional way.
- Travel to other Selina Hostels locations to implement marketing
initiatives and gather audiovisual content.
- Ensuring the best experience of all customers.
- Support the Events team as needed by being the contact person at
location and help prepare, promote, execute and report Selina events.
- Undertake all training as required.

Customer service skills
● Fast learner
● Previous experience with dealing with clients
● Ability to work under pressure
● Ability in solving problems
● English and Spanish languages are required

➔ Accommodation in dorms/staff accommodations at the Selina location for the duration of the internship.
➔ Full free breakfast included everyday (exceptions may apply).
➔ Three free nights at any Selina’s hotel location around the world (in dorms).
➔ 30% discount at all Selina locations. Select family and friends receive a 20% discount. This applies during internship program.
➔ Certificate of completion of the internship.
➔ 20% discount in Selina’s F&B during internship.
➔ Free access to a variety of culture activities.*
➔ Free access to wellness activities.*
➔ Possibility to lead and implement an academic project.
➔ Free access to online Selina training opportunities.*
*subject to availability and with the approval of his/her supervisor.

Spanish basic, English advanced
4-6 Months
Feedback

 

Approved
Strategic Marketing/Sales intern
4-6 Months
Company Language: English, Spanish
Number of Employees: 21-50 employees
Approved
Digital Marketing Internship
4-6 Months
Number of Employees: 11-20 employees
Approved
Number of Employees: 1000+ employees
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